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VoIP has the potential to provide easier and more convenient ways for people to stay in touch. VoIP telephone systems from Alcatel-Lucent can reduce the cost of calls and system support for your business as well as providing innovative new services within your organisation.
Alcatel-Lucent have built integrated and cost-effective infrastructure solutions, which you can adapt and grow over time. Unlike many other VoIP Telephone systems the Alcatel-Lucent OmniPCX series of VoIP servers and Handsets are fully integrated and provide all the features you would expect from a traditional telephone system and more.
Alcatel-Lucent also proactively work with ITSP's (Internet Telephony Service Providers) to provide a fully tested and certified VoIP solution.
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How VoIP Telephone system works
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Phi systems are uniquely able to provide all services and support, when implementing a new VoIP solution for your business. We have the experience to integrate VoIP into your current network, develop and implement new services offered by VoIP and provide or upgrade ICT network infrastructure required for VoIP.
We have Microsoft and Alcatel Lucent Certified engineers, Software Internet and Database Developers who are able to extend the features of the Alcatel-Lucent OmniPCX Communications Platform.
With All these resources in place, Phi Systems is best suited to providing the best VoIP system required for your business
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VoIP FAQ's
1. What is VoIP?
Voice over Internet Protocol (also called IP Telephony and Internet telephony) is the technique of routing voice conversations over the Internet or any other IP-based network such as a corporate local network or wide area network. The use of VoIP makes the telephone system part of the company network and offers a number of advantages over traditional phone systems. VoIP provides users with many new features, such as making and receiving calls from anywhere in the world with a broadband Internet connection, provide information on VoIP phones not available to normal phones, reduced network infrastructure, simpler deployment of VoIP phones and simple implementation of VoIP for remote/home working.
2. Are VOIP calls cheaper?
VoIP can be cheaper because it uses packet based communications that run across the computer network and internet. External calls are made via the internet, which means a call to another country does not incur those charges normally associated with traditional telephone networks. Office to Office calls are typically free and if you have customers and clients using the same network provided by your ITSP, then calls are also free. Furthermore, with less infrastructure required for VoIP lines, line rental is typically cheaper than Analogue or ISDN lines.
3. What is an ITSP?
An ITSP (Internet Telephone Service Provider) is the new generation Line Providers who provide the VoIP gateway from your office to the rest of the world. As well as providing VoIP links to other ITSP's they also provide the links to the traditional Analogue/ISDN Telephony providers like BT.
4. Can I keep my existing BT number?
Yes you can keep your existing number. The number is ported from BT to your new ITSP provider. This service is managed by Phi Systems.
5. Can I still make calls if I lose power?
In the event of an interruption in the power supply, you can still make calls if you backup power for your VoIP System. The Alcatel-Lucent OmniPCX Office has a simple and cost effective solution that will provide continuous power for a predetermined amount of time.
6. Do IP Phones require separate power?
IP phones do require power to function. There are two solutions available. Firstly a local power supply unit is available using a proprietary Alcatel-Lucent AC adaptor. Alternatively, power can be supplied over the Data Network using a POE (Power over ethernet) network switch with Battery backup.
7. Can I make Emergency calls with a VOIP Lines?
In many cases you will need to activate emergency calling services. VOIP calls lack the ability to transmit location data to emergency call centre. We would also recommend that you have one analogue line as a backup to make and recieve emergency calls. This can be the line your broadband was provided on.
This matter is currently under debate with the E911 provision.
We would also recommend that you have one analogue line as a backup to make and recieve emergency calls. This can be the line your broadband was provided on.
8. How is the voice clarity?
VoIP call quality can match that of traditional analogue/ISDN landlines and sometimes exceeding that level. However, voice clarity may differ between VoIP ITSP providers and will also depend upon the speed and quality of your broadband connection. Calling users on your Internal ICT network would provide enhanced voice quality, but on networks where you have peaks of data traffic, you may have to implement QOS (quality of Service) mechanisms to provide priority for Voice based network traffic.
9. What is QOS?
QOS (Quality of Service) provides mechanisms which attempt to provide different levels of quality to different types of network traffic. This is relevant for VoIP traffic as it is important that the VoIP data is sent and received within a reasonable time frame, as all voice calls are real-time unlike emails, IM or most other types of internet traffic.
10. What is SIP?
SIP (Session Initiation Protocol) is an IP telephony signalling protocol used to establish, modify and terminate VOIP telephone calls. SIP was developed by the IETF and published as RFC 3261.
SIP is the main Protocol used by most ITSP's to provide VoIP Lines. The protocol resembles the HTTP protocol, is text based, and very open and flexible. There are other protocols such as H323 and IAX2, but these are not as popular and are supported by fewer ITSP's. The Alcatel-Lucent Omnipcx Office supports SIP and H323 VoIP lines.
For information on these and all of Phi Systems products and solutions please contact us on 08456 300770 and enquiries@phi.co.uk or complete the form below and we will contact you.
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