Helpdex Software Solutions

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What We Do
Helpdex set out to design simple yet effective solutions that don’t need to take-up time being managed, don’t need a four day course for staff who weren’t employed to look after the technology.

It would also have to be reasonably priced.
One price fits all. Call Collex costs the same whether you install it on a small peer to peer network and 2 Extensions or on a multi-site Wide Area Network with hundreds of extensions, allowing the remote monitoring of all sites on the WAN from a central point, but also allowing key personnel access to their own department or site statistics.

Offered on a 14 day trial basis we believe that Call Collex will bring call reporting to the masses.

Call Collex V2
HelpdeXs’ Call Collex , is a web-based call logging software package designed to provide owners of business telephone systems with a user-friendly Call Management system which is both simple to deploy and manage on a Local or Wide Area Network [LAN/WAN].
Extension and Department billing plus many standard reports provide valuable statistical analysis on call trends, most expensive calls, most popular numbers, Trunk line utilisation by hour and Cost Centre call statistics. We believe that compared with other Call Reporting solutions, Call ColleX provides better value for money than any other offering on the market today.

Call Collex Recording Edition
Helpdex has extending the great features of Call Collex to include recording of calls. This means as well as providing detailed information of telephone calls you can now also record and monitor the conversations.

	Fully itemised details of recordings
	Supports up to 60 ISDN30 and Analogue Lines
	Secure access to recordings
	Fully web based Management
	The Most cost effective solution on the market

Helpdex Support Desk system
In designing our own Helpdesk support software, Helpdex unwittingly created a solution which can be used by most companies providing IT support services. It enables support staff engineers and customers to be fully monitor IT issues

	Fully web based hosted system
	Create multiple SLA's for your customers
	Advise of job changes by Email and SMS
	Customers can create their own jobs
	A low cost scalable solution for SME support enterprises